Kiokii Inc is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!We are looking for a CRM Strategist to join our Marketing team!About the RoleWe are looking for a strategic, analytical, and customer-focused CRM Strategist to lead customer retention, loyalty, and lifecycle marketing initiatives across our retail channels. You will leverage customer insights, segmentation, and automation to drive long-term business growth and customer loyalty.CRM Strategy & Lifecycle MarketingDevelop and execute CRM, retention, and loyalty strategies aligned with business objectivesBuild customer segmentation frameworks and personalized customer journeys across email, SMS, and other owned channelsManage lifecycle campaigns including cart abandonment, browse abandonment, loyalty engagement, post-purchase communications, replenishment reminders, and win-back programsDrive customer communication calendars and retention-focused promotional initiativesAnalytics & OptimizationAnalyze customer, campaign,



and loyalty performance to identify trends and growth opportunitiesDevelop reporting dashboards and provide actionable insights to support business decisionsMonitor program performance and recommend improvements based on customer behaviour and business resultsManage CRM platforms, customer segmentation, automation workflows, and database healthEnsure compliance with privacy regulations and CRM best practicesWhat You'll NeedBachelor’s degree in Marketing, Business, Analytics, or a related field5+ years of experience in CRM, retention marketing, lifecycle marketing, or loyalty programsExperience in retail, beauty, ecommerce, or consumer-focused industriesStrong understanding of customer segmentation, personalization, and marketing automationExperience with CRM and loyalty platforms such as Klaviyo or similar toolsStrong analytical, project management, and communication skillsPassion for customer experience, data-driven marketing, and retail growthVacancy type: NewKiokii Inc. is an equal chance employer. If you require accommodation during the interview process, please contact Human Resources.The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.#J-18808-Ljbffr

📌 Crm Strategist (Markham)
🏢 Kiokii and...
📍 Markham