Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Part-Time).

What Is In It For You

Wonderful company culture - our colleagues are at the heart of all that we do

Food & Beverage discount of 50% in our restaurants

Employee benefit card offering discounted rates in Accor worldwide for you and your family

Learning programs through our Academies designed to sharpen your skills

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Comprehensive extended health benefits package

Full rate of pay of $26.57/hour

Job Description

Consistently offer professional, friendly and engaging service to our internal and external guests

Process all external and internal calls either by redirecting calls or assisting the caller

Take ownership of the caller’s request and ensure follow up according to the hotel’s standards

Have a sufficient working knowledge of all departments

Serve as a liaison for Guests requiring information relating to all aspects of the hotel

Deliver and program wake up calls for guests

Send Secure Pay forms upon request

Maintain and ensure all guestroom telephones are in operating condition

Responsible for organizing daily amenity report and same day amenity requests

Take in-room dining food & beverage orders

Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way

Create bills and post to guest accounts

Maintain proper telephone etiquette at all times

Have full knowledge of the hotel’s emergency procedures

Follow department policies, procedures, service standards and safety policies

Assist in the training of new colleagues

Other duties as assigned by the Royal Service and Loyalty Manager

Qualifications





Available to work overnight shifts

Fluent in both official languages

Previous related experience

Previous Point of Sale system experience preferred

Must have Smart Serve certificate

Food and Beverage experience is a strong asset

Ability to function effectively in emergency situations

Must possess outstanding guest services skills

Highly responsible and reliable

Must have excellent telephone manners and experience

Strong familiarity with computers - Must be able to type 40+ words per min

Solid team player and self-reliant

Additional Information
Physical Aspects of Position (include but are not limited to):

Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

AI disclosure
We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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