Elevate member experiences as the Member Experience Manager at MEC. This hands-on role leads teams, enhances community connections, and ensures exceptional service delivery in outdoor retail.

As a key leader at MEC, you'll oversee frontline staff, including training, coaching, and executing top-notch service standards. Your presence on the sales floor will empower team members, foster a positive environment, and promote community engagement through events and outreach. Values of respect, integrity, and accountability guide your leadership approach.

Key Responsibilities:
• Set tone and direction for member service on the floor
• Coach teams through real-time feedback and observation




• Ensure efficient experiences at Cash and Member Service Desk
• Resolve member inquiries promptly and effectively

Requirements:
• 1–3 years of retail leadership experience
• Solid coaching and floor leadership skills
• Proven experience in high-volume customer service settings
• Ability to analyze service and sales KPIs
• Passion for outdoor activities and community involvement

Lead the way in enriching member experiences through coaching, community connection, and service excellence at MEC.
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📌 Member Experience Manager at MEC (British Columbia)
🏢 Socket.dev
📍 British Columbia