Join MCI as a Remote Bilingual Customer Service Agent, focusing on providing top-notch support in English and French. If you have a passion for helping others and excel in communication, this is the role for you!

In this position, you will be part of a energetic team dedicated to enhancing customer experiences. MCI values your ability to handle both English and French calls, assisting with billing and account inquiries while keeping meticulous records. Performance-driven, you'll strive to meet established goals while ensuring client satisfaction.

Key Responsibilities:
• Handle calls in English and French daily
• Assist with billing and account inquiries efficiently
• Keep accurate records of customer conversations
• Escalate issues to specialized departments when needed
• Meet comprehensive performance metrics on a monthly basis

Requirements:
• Must be 18 years or older
• Bilingual in English and French is essential
• GED or high school diploma required
• Strong communication and interpersonal skills
• Experience in a bilingual customer service role preferred

Bring your language skills to MCI and contribute to exceptional customer service experiences.
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📌 Remote Bilingual Customer Service Agent (Quebec City)
🏢 MCI
📍 Quebec City