Step into the Operations Manager role at HAVEN in Vancouver, aimed at enhancing luxury customer experiences through effective retail operations management. This senior position focuses on high standards and team accountability.

As the Operations Manager, you will oversee the customer experience from all angles, ensuring alignment with HAVEN's brand values. You will implement structures that empower your team to excel in service delivery and engage directly with the Co-Founders to boost both retail performance and sustainable business growth. Adaptability and a proactive stance in a growing environment are essential.

Key Responsibilities:
• Manage the full customer experience lifecycle
• Design and refine operational protocols and service benchmarks




• Create a consistent clienteling experience for patrons
• Maintain excellence in-store displays and brand experiences
• Mentor team members while reinforcing service excellence

Requirements:
• 5+ years experience in retail operations management
• 2+ years in leadership roles within luxury brands
• Skilled in SOP development and execution
• Solid interpersonal communication skills
• Ability to adapt and thrive in evolving environments

Drive excellence in customer engagement and operational strategies at HAVEN, upholding our premium service promise.
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📌 HAVEN Vancouver Operations Manager Role (British Columbia)
🏢 HAVEN APPAREL
📍 British Columbia