Elevate member satisfaction as the Department Manager for MEC in Whistler. Lead teams and create exceptional retail experiences in a thriving outdoor community.

MEC is seeking a talented retail leader to shape its newest store in Whistler. As a Department Manager, you will engage with the community, oversee service standards, and develop frontline teams. Your role centers on delivering excellent member experiences while embodying MEC's values of respect, integrity, and inclusivity.

Key Responsibilities:
• Manage member services and direct daily execution
• Champion service standards and coach staff
• Oversee operations at Cash and Member Service Desk
• Lead community outreach and member-facing events
• Support recruitment and training of frontline teams

Requirements:
• 1-3 years experience in retail or service leadership
• Robust coaching skills and floor leadership
• Proficiency in interpreting service and sales KPIs
• Ability to resolve issues in fast-paced environments
• Passion for outdoor activities and community engagement

Be part of building MEC’s legacy in Whistler while fostering a vibrant community connection.
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📌 Department Manager, Member Experience at MEC (British Columbia)
🏢 MEC
📍 British Columbia