Felix seeks a Remote Customer Experience Coordinator to deliver exceptional support to patients via chat and email. This role offers the chance to shape healthcare interactions meaningfully.

As a CX Coordinator, you'll be the crucial link for patients, providing thoughtful responses that enhance their healthcare journey. This position demands quick thinking, agility in navigating systems, and a focus on resolving concerns swiftly and effectively. You will directly influence patient satisfaction and contribute to our mission-driven ethos.

Key Responsibilities:
• Offer dedicated support through digital channels
• Work with pharmacy and medical partners for seamless care
• Educate patients during the onboarding process




• Efficiently use internal tools for problem resolution
• Identify trends and areas for improvement in patient care

Requirements:
• Proven experience in customer support roles
• Practical understanding of AI tools beyond typical usage
• Bonus: Experience in digital health or with Intercom
• Excellent communication skills
• Independent, inquisitive problem-solver

Join Felix's mission to enhance patient care across Canada in a collaborative work from home environment.
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📌 Remote CX Coordinator for Felix (Alberta)
🏢 Felix
📍 Alberta