Join our growing team!For over 30 years, Incredible Restorations has been a team of professionals dedicated to providing exceptional customer service and the highest quality workmanship in the property restoration industry across the lower mainland.Our job is to handle stressful situations when water, fire or other perils are damaging our customers' property (building materials, contents and other prized possessions). We pride ourselves on our ability to deliver excellent service throughout the mitigation and reconstruction process.Who we are looking for:As a Project Coordinator at our Head Office, you will support our Project Managers on a daily basis.You should be an efficient self‑starter with the ability to operate effectively in a fast‑paced setting.You are a brilliant problem‑solver, highly organized, and have exceptional communication and experience in an office environment, preferably with construction or service‑based background.ResponsibilitiesCreating high levels of customer satisfaction by exceeding expectations in day‑to‑day communication and engagement with Incredible Restorations.Receiving, forwarding and replying to inbound phone and email correspondence for relevant projects.Relaying comprehensive and accurate information in‑person and via phone/email.Making outbound phone calls and composing emails to relevant stakeholders.Overseeing the collection, entry, and management of relevant customer information in multiple software platforms.Receiving, reviewing, and preparing project documentation such as daily project updates, field reports, invoicing packages,
and other applicable files.Assisting the Project Manager in preparing project budgets and schedules.Coordinating and scheduling subcontractors for ongoing projects.Assisting the Project Manager and Operations Manager with any other duties as required.Qualifications and ExperienceProven work experience as a Project Coordinator, Administrative Assistant or similar role (minimum 1 year).Proficiency in Microsoft Office Suite and Outlook.Demonstrated ability to interact effectively with clients, visitors and team members, exhibiting diplomacy and tact.Professional attitude and appearance.Superior verbal communication skills and excellent command of the English language.Positive “can‑do” work ethic, able to serve clients above and beyond expectations.Resourcefulness and proactive problem‑solving when issues arise.Excellent organizational and record‑keeping skills.Multitasking and time‑management skills, with the ability to prioritize tasks.Outgoing customer service attitude.Secondary school education required.Minimum 1 year experience in the restoration industry.English language proficiency required.Compensation & BenefitsSalary: $25.00 – $32.00 per hour based on skills and experience.Overtime pay is available.Benefits include:Casual dress codeCompany eventsDental careExtended health careLife insuranceRRSP matching (100%)Vision careEmployment DetailsJob type: Full‑time, PermanentWork location: In personSchedule: 8‑hour shift, 40 hours per weekRequired education: Secondary schoolRequired experience: 1 year in restoration#J-18808-Ljbffr