We are looking for a dynamic and strategic Account Manager to lead onboarding, activation, and long-term success for our most valuable enterprise clients. In this role, you'll be the face of Escrow.com to global businesses operating in complex, high-value environments—owning the client journey from onboarding through to ongoing relationship management and growth.

Key Responsibilities

Onboarding: Design and execute a structured onboarding and activation program tailored to each client's technical and operational needs

Account Management: Proactively monitor and manage client accounts and transactions to ensure smooth platform adoption and utilization, mitigating risk, and promoting growth

Strategic Relationship Management: Build and nurture strong relationships with stakeholders across global markets and time zones

Client Education: Serve as a trusted advisor, educating clients on Escrow.com's platform features, integrations, and best practices

Cross-functional Collaboration: Work closely with Sales, Product, Support, and Engineering teams to deliver a seamless customer experience

Growth & Expansion: Identify opportunities for upsell, cross-sell, and account expansion based on client needs and market trends

Feedback & Insights: Gather and relay client feedback to influence product development and improve enterprise offerings.

Required Qualifications

1-2 years of experience in Technical Account Management, Solutions Engineering, or Customer Success

Proven ability to manage highly custom onboarding programs for SMB/Mid-Market clients in complex environments

Exceptional relationship management and strategic consulting skills

Robust business acumen and the ability to align complex organizations around shared goals

Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences

Demonstrated experience handling and managing high-touch books of business

Track record of meeting or exceeding growth and retention goals

Comfortable working in fast-paced,



evolving environments

Familiarity with APIs, SaaS integrations, or technical products

Nice to Have

Experience in digital payments, SaaS, or Fintech

Familiarity with tools like Hubspot, Apollo.io, DeskPro, Google Suite, and transaction/financial software

Knowledge of financial systems, including KYC/AML compliance

Bachelor's degree in Business, Marketing, or a related field

Success Criteria

Partnership-First Mentality: You're committed to doing what's best for the client and fostering long-term success

Resourceful & Proactive: You take initiative, solve complex challenges, and aren't afraid to roll up your sleeves

Curiosity-Driven: You ask thoughtful questions and perform deep discovery to understand and solve root issues

Growth Mindset: You face obstacles with optimism and a can-do attitude, always looking for the next opportunity.

Benefits:

Competitive Salary with an On Target Earning of $90K per annum

This won't be a cog-in-the-machine job; you will be joining a global FinTech company with a meritocratic culture with the ability to take ownership and fast track your career growth. Several of our Directors and VP-level managers started out in junior positions and have climbed up the career ladder to the top!

Weekly Town Halls with the all important Q&A; session with the CEO (you really can ask him anything)!

Weekly end of week lunches with rotating local cuisine

Hack-a-thons - Get hacking and programming in this quarterly company-wide event where teams create solutions to existing problems and win prizes. The 2-day event is filled with games, events, shows, food and more

Fun events (we once built a soccer stadium in the Sydney office with two tonnes of turf)

Just when you thought it couldn't get any better:

Change lives every day - Everything we do as part of our jobs contribute to improving the lives of our users on a global scale

Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the FinTech industry

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📌 Account Manager (British Columbia)
🏢 Freelancer.com
📍 British Columbia