Elevate your career as a Customer Support Agent specializing in billing and collections with a hybrid work model. This role demands strong communication skills for both inbound and outbound calls.

We are looking for an experienced candidate to manage customer interactions in a utility workplace. Your proficiency in handling billing concerns and complex customer conversations will help in delivering accurate support. The role includes enforcing payment arrangements and ensuring efficient billing resolution for both residential and commercial clients.

Key Responsibilities:
• Manage inbound customer calls to resolve billing questions
• Conduct outbound calls for account collections and follow-ups
• Validate and analyze customer information for billing processes




• Negotiate payment arrangements and handle collections
• Review billing adjustments, cancellations, and rebills

Requirements:
• Strong customer service skills and communication abilities
• Experience with high-volume inbound calls
• Proven track record in outbound collections
• Familiarity with utility billing settings
• Ability to address difficult customer situations

Utilize your skills in customer service and billing to provide effective solutions in this dynamic role.
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📌 Hybrid Customer Support Agent Billing (Ontario)
🏢 Alquemy Searchnsulting
📍 Ontario