Posting Status:
Open to all current Town of Oakville employees and external applicants
Closing Date:
Applications for this position must be received at oakville.ca byno later than 11:59pm on September 17, 2026.
This job posting is for an existing vacancy and therefore will be filled accordingly.
Job Responsibilities :
Responsible for the timely, professional, courteous and effective handling of Recreation and Culture inquiries and service requests
Receive, process, and follow-up on program registrations, memberships, and facility booking requests
Receive and provide accurate information to public and internal clients
Provide support for customers using the online registration system
Provide support in administration of fee assistance program
Update and maintain client data base as needed
Perform program modifications on behalf of department staff as needed
Perform a variety of financial transactions for the Recreation and Culture department including utilizing the Point-of-Sale system
Preparation and reconciliation of daily bank deposits
Support customer account inquiries and follow up with various department staff to resolve accounting issues
Provide support to other department staff as required
Assist in quality assurance initiatives to ensure information is accurate for self-service offerings to the public, while promoting good customer service
Responsible for sorting and processing mail and deliveries
Ensure all data entry complies with Town policies and procedures
Generally,



promote the overall operation of Oakville’s Recreation & Culture departmentgoals
Perform other duties as assigned
Qualifications :
Completion of secondary school diploma in Business Administration, Hospitality, or Recreation and Leisure
At least 2 years of experience in customer service/public relations and working effectively within a team setting
Knowledge of the Recreation and Culture department’s programs and operations in addition to Town wide and regional responsibilities
General knowledge of accounting principles for cash handling
Ability to multitask under pressure, prioritize work tasks, problem solve and demonstrate attention to detail
Ability to effectively communicate both verbally and in writing
Proficiency in Microsoft Office Suite. Knowledge of the Xplor Recreation software system would be an asset
DATED: September 3, 2026
The Town’s recruitment software includes elements of artificial intelligence to assist in the screening and short-listing of qualified candidates.
This job profile reflects the general requirements necessary to perform the principal functions of the job. This does not include all of the work requirements of the job. Applicants are required to demonstrate through their application and in the interview process that their qualifications match those specified. The minimum threshold score for the interview is 75%.
Wethank all applicants and advise that only those selected for an interview will be contacted.

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📌 Customer Service Representative (Ontario)
🏢 Oakville
📍 Ontario