Shape healthcare in Winnipeg as a Nurse Team Leader at Health Links. This in-person role requires contact center triage expertise and leadership capabilities within a supportive team environment.

The position is designed for a seasoned nurse with at least three years of recent experience in contact center telephone triage. Potential candidates ideally possess a Baccalaureate of Nursing and registration with CRNM. Responsibilities include coaching staff, managing large volumes of calls, and ensuring quality customer service in a energetic setting.

Key Responsibilities:
• Lead team in telephone triage and patient guidance
• Coach and educate staff on best practices
• Collaborate with interdisciplinary teams for quality care
• Manage call volumes while ensuring administrative quality
• Participate in skills assessments during evaluations

Requirements:
• Minimum 3 years in contact center triage
• Current CRNM registration required
• Baccalaureate of Nursing preferred
• Computer proficiency is necessary
• Fluency in English is essential, French preferred

Contribute to elevating health services in Winnipeg through strong leadership and patient-centered care.
#J-18808-Ljbffr

📌 Health Links Nurse Team Leader (Manitoba)
🏢 Winnipeg Regional Health Authority
📍 Manitoba