Lead the management of critical IT operations as a Technical Support Specialist II. This essential role focuses on proactive system monitoring and providing timely incident support.

Ideal candidates will have 2-4 years of work experience in IT or a relevant degree, along with strong technical and business acumen. The position emphasizes effective collaboration with development teams and the application of strong analytical skills for performance enhancement. Fluency in French and English is required for this role.

Key Responsibilities:
• Oversee monitoring and restoration of applications and systems
• Provide Help/Service Desk support and resolve incidents
• Engage external partners for productive incident resolution




• Participate in system testing and deployment efforts
• Conduct root cause analysis and monitor performance metrics

Requirements:
• 2-4 years of experience or a degree in a related field
• Understanding of operational processes in IT
• Advanced problem-solving and analytical capabilities
• Strong collaboration and communication skills
• Bilingual proficiency in French and English required

Utilize your technical expertise to strengthen IT operations and ensure critical systems are effectively supported.
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📌 Technical Support Specialist II in IT Operations (Ontario)
🏢 Releady
📍 Ontario