Job Description Role Overview This role sits within the Operations function, supporting a newly launched discount program. The primary focus is ensuring discounts are correctly applied, validated, and billed by leveraging internal systems, reporting, and close collaboration with cross‑functional teams. The role is highly operational, detail‑oriented, and system‑dependent, with a strong emphasis on accuracy, speed, and issue resolution.

Day‑to‑Day Responsibilities

Support the ongoing operations of a discount program, ensuring discounts are applied accurately and consistently

Review job orders and system data to validate that discounts have been properly applied prior to billing

Investigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems)

Rely heavily on internal systems to track, verify, and correct discount applications

Manage shared inboxes and incoming requests by:

Reviewing emails

Understanding the issue

Identifying the root cause

Implementing or coordinating the fix

Identify operational gaps and collaborate with partners to mitigate future issues

Report on trends, successes, and errors related to discount usage and billing accuracy

Maintain organized tracking and documentation using spreadsheets and reporting tools

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression,



marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements Requirements (Absolute Must‑Haves)

3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programs

Strong ability to work quickly and accurately in a fast‑paced, operational setting

High level of attention to detail, especially when working with billing and financial data

Strong organizational skills, with the ability to navigate multiple systems and workflows

Proven experience working cross‑functionally to solve operational issues

Ability to learn new systems and processes quickly

Strong Excel skills, including:

Managing and organizing spreadsheets

Working with existing formulas (e.g., VLOOKUP/XLOOKUP)

Data sorting, validation, and reconciliation

Experience operating at a manager level, with the ability to manage work independently (no people management required)

Ability to work fully independently with minimal oversight

Nice to Have

Experience using tools such as:

Salesforce

Power BI

Zuora

Other billing or reporting platforms

Prior exposure to discount, pricing, or promotional programs

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📌 Product Operations Specialist (Winnipeg)
🏢 Insight Global
📍 Winnipeg