Become a pivotal CMDB Governance Analyst at Softchoice, focusing on the integrity of our Configuration Management Database. This role supports ITSM practices and data quality in a agile work culture.
At Softchoice, you will manage the end-to-end configuration management process, from data quality assessments to lifecycle management of CI records. Engage with ITSM teams, ensuring the CMDB serves as a reliable resource for incidents, changes, and service levels.
Key Responsibilities:
• Lead CMDB governance and maintain data accuracy
• Manage CI lifecycle events and address data exceptions
• Conduct health assessments and publish quality metrics
• Optimize CMDB discovery and integration procedures
• Author documentation for CMDB processes and onboarding
Requirements:
• 3+ years of experience in CMDB and ITSM data governance
• ITIL 4 Foundation certification needed
• Proven skills with ServiceNow CMDB or similar tools
• Strong analytical and problem-solving abilities
• Ability to produce clear technical documentation
Harness your skills in CMDB management to support Softchoice's mission and drive effective service delivery.
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📌 Softchoice CMDB Governance Analyst Position (Toronto)
🏢 Softchoice
📍 Toronto