Join Halton Healthcare as a Patient Experience Specialist, ensuring timely and compassionate responses to patient inquiries across multiple sites. Deliver exemplary service while promoting quality care and safety.

In this permanent full-time role, you will provide first-line responses to patient feedback within Oakville, Milton, and Georgetown. The Patient Experience Specialist will collaborate with the Quality & Experience team, addressing minor issues and escalating major concerns promptly. Your strong communication and problem-solving skills will enable you to manage operational and clinical requests effectively.

Key Responsibilities:
• Respond to patient inquiries with warmth and professionalism
• Capture and manage feedback through the occurrence reporting system




• Coordinate meetings related to patient relations processes
• Collaborate with ICT to resolve software issues
• Escort patients and families to meetings in hospital locations

Requirements:
• Excellent verbal and written communication skills
• Proven ability in data collection and reporting
• Strong interpersonal and organizational skills
• Capacity to prioritize multiple tasks in a fast-paced environment
• Proficiency in computer applications and databases

Utilize your skills to enhance patient experiences while working in a cooperative environment committed to continuous improvement.
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📌 Patient Experience Specialist at Halton Healthcare (Ontario)
🏢 Halton Healthcare
📍 Ontario