Become a vital part of CMG as a Technical Support Specialist in HPC solutions. This customer-facing role focuses on troubleshooting and improving MPI-based jobs in Linux and Windows environments.

This position involves direct customer interaction, assisting with CMG software installations, upgrades, and troubleshooting across various HPC setups—on-prem, cloud, or hybrid. Your technical expertise will be crucial in resolving licensing issues and optimizing job submission scripts, while maintaining robust communication with customers and internal teams.

Key Responsibilities:
• Assist customers with installations and upgrades of CMG software
• Troubleshoot MPI job execution and collect diagnostic logs
• Guide users through troubleshooting and support processes




• Maintain Linux-based compute infrastructure for performance
• Verify licensing entitlements and resolve runtime licensing issues

Requirements:
• Minimum 3 years in a technical support role
• Experience with Linux and Windows HPC environments
• Familiarity with MPI implementations and networking
• Knowledge of HPC schedulers like SLURM or PBS
• Strong communication and problem-solving skills

Elevate your expertise by providing unparalleled support and operational improvements in HPC environments.
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📌 Technical Support Specialist for HPC (Alberta)
🏢 Computer Modelling Group
📍 Alberta