Support Rival Group’s employees as a Junior Helpdesk Support in Toronto, ON. Contribute to resolving technical issues in a hybrid workplace designed for flexibility and collaboration.

This full-time role reports to IT leadership and focuses on supporting technology needs in a Mac and Windows environment. You'll engage in employee onboarding, and ticket resolution, and maintain accurate asset records while working collaboratively with the IT team. Strong communication and a customer-service mindset are essential in ensuring a positive IT experience for all staff.

Key Responsibilities:
• Resolve hardware and software helpdesk tickets
• Manage employee onboarding and account provisioning
• Maintain accurate records using ticketing tools
• Collaborate on endpoint management tasks
• Document work clearly and effectively

Requirements:
• 0-2 years in IT support or helpdesk roles
• Familiarity with macOS, Windows, and networking concepts
• Strong communication and troubleshooting skills
• Ability to learn recent tools quickly
• Collaborative mindset in IT support

Bring your IT support skills to Rival Group and help create a positive technology experience in Toronto.
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📌 Junior Helpdesk Support in Toronto (Ontario)
🏢 rivaltechnologies
📍 Ontario