Join Lifemark Health Group as a Bilingual Helpdesk Agent Tier 1 for a full-time remote role. Provide outstanding technical support to employees while ensuring effective communication and user satisfaction.

In this position, you will support users across Canada by managing helpdesk tickets and addressing Level I IT requests. Collaboration with internal teams and external vendors is essential to resolve issues quickly. Your clear communication skills will empower you to guide users effectively while identifying complex challenges and elevating them to the next support level.

Key Responsibilities:
• Manage daily helpdesk tickets and Level I support requests
• Communicate with users and coordinate solutions effectively




• Provide explicit instructions to ensure user understanding
• Elevate complex issues to advanced technical support
• Manage IT equipment procurement recommendations

Requirements:
• Fluently bilingual in French and English
• Excellent time management and communication skills
• Experience with Windows OS and MS Office
• Knowledge of Microsoft Active Directory
• Previous IT support or call center experience

Support Lifemark's mission to provide exemplary service and grow your IT skills in this remote role.
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📌 Remote Bilingual Helpdesk Agent Tier 1 (Ontario)
🏢 Lifemark Health Group
📍 Ontario