Elevate your tech support career with Foresters Financial as an IT Desk-side Technician. Provide remote and in-person support for optimal employee productivity with hardware and software.

In this crucial role, you will deliver hands-on and remote IT support while troubleshooting complex technical issues. Your contributions will include device deployments, onboarding, and service request management. Collaborate with IT teams on innovative projects, upgrades, and user training, particularly with Microsoft Copilot.

Key Responsibilities:
• Provide both in-person and remote technical support
• Diagnose and maintain all PC equipment
• Analyze hardware issues, ensuring timely solutions
• Offer AI guidance and training for Microsoft Copilot




• Generate reports for ticket management and cost control

Requirements:
• Post-secondary diploma or bachelor's degree in IT or related field
• 2-5 years of device support experience
• Robust problem-solving and communication skills
• Familiarity with AI software, particularly Microsoft Copilot
• ITIL V3 and Microsoft 365 certification is a plus

Become a vital part of Foresters Financial's tech environment, enhancing support for employees across the organization.
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📌 IT Desk-side Support at Foresters Financial (Ontario)
🏢 Foresters Financial
📍 Ontario