About the Role Our client is searching for an energetic and customer-focused Customer Support Agent to join their team in Kimberley . This role is pivotal in delivering outstanding service and support to customers, addressing their inquiries and resolving issues effectively. You will be a key representative of the company's commitment to customer satisfaction, working within a collaborative team that values service excellence. This hybrid role combines the benefits of in-office teamwork with the flexibility of remote work, promoting a balanced and productive work workplace.
Key Responsibilities Handle inbound customer calls, emails, and chat inquiries with professionalism and efficiency.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues, complaints, and concerns promptly.
Document all customer interactions and resolutions in the CRM system .




Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
Escalate complex issues to senior agents or management as needed.
Requirements Previous experience in a customer support or call center environment.
Excellent verbal and written communication skills.
Strong problem-solving abilities and a patient, empathetic approach.
Familiarity with customer service software and ticketing systems.
Ability to multitask and manage time effectively in a dynamic environment.
High school diploma or equivalent; additional customer service training is a plus.
Benefits Competitive annual salary.
Hybrid work model offering flexibility.
Comprehensive health and dental benefits.
Opportunities for career growth and skill development.
A positive and supportive team culture.

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📌 Customer Support Agent (British Columbia)
🏢 Placements24
📍 British Columbia