Elevate customer experiences as a Knowledge Management Specialist at Jobber. Focus on creating and optimizing AI-ready knowledge for Customer Success teams and enhancing operational workflows.

In this role, you will work closely with various teams to enhance customer support through effective knowledge management. Bringing your expertise in technical writing, information architecture, and content design, you'll ensure that information is transparent and easily discoverable. This position is crucial for enhancing both human and AI interactions within Jobber's Customer Success organization.

Key Responsibilities:
• Create and maintain AI-ready knowledge assets
• Develop knowledge articles, SOPs, and playbooks




• Partner with teams to translate product changes into knowledge
• Identify and fill knowledge gaps through feedback
• Support onboarding resources for Customer Success teams

Requirements:
• Experience in knowledge management or technical writing
• Familiarity with platforms like Confluence or Zendesk
• Strong writing and information structuring skills
• Knowledge of AI-enabled workflows and systems
• Ability to manage multiple knowledge projects

Contribute your expertise to improve Jobber's customer success and AI integration.
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📌 Knowledge Management Specialist at Jobber (Ontario)
🏢 Jobber
📍 Ontario