Job Details Job Location: Toronto Office - Richmond Hill, ON L4B 1J2
Position Type: Full Time
Salary Range: $45,000.00 - $55,000.00 Salary/yearTravel Percentage: Negligible
Job Category: Information Technology
The IT Operations Coordinator keeps the IT department running smoothly: organizing spend, managing vendor relationships, renewing contracts on time, and ensuring helpdesk operations run without interruption. You'll work closely with the Lead IT Program Manager and partner across Platform, Infrastructure, Security, AI, and IT Services to make sure nothing falls through the cracks.
This role sits close to the center of how the IT department operates, giving you direct exposure to vendor strategy, budget decisions, and department-wide process improvement while reporting to the Lead IT Program Manager. It's a good fit for someone organized, detail-oriented, and motivated to make a department run better, with real room to build a foundation in IT operations and vendor management as the team grows.
Compensation: CAD $45,000-$55,000
Vacancy Status: This is a new position and an exciting opportunity to join our team in a key role with immediate availability.
Hybrid Schedule: First week new hire training will be 3-5 days in office, then once per week in office on Thursdays.
Office Location: Richmond Hill, ON L4B 1J2
What You'll Do: IT Spend & Vendor Management Maintain an accurate inventory of IT vendors, subscriptions, licenses, and contracts
Track renewal dates and flag upcoming deadlines to avoid lapses or unwanted auto-renewals
Support vendor due diligence, including pricing comparisons, reference checks, and basic risk review
Review contracts ahead of renewal, summarizing key terms, pricing changes, and red flags for stakeholders
Track IT department spend against budget, reconciling invoices, purchase orders,



and subscription costs
Flag discrepancies or unexpected charges for follow-up
Helpdesk & Ticket Hygiene Monitor helpdesk ticket queues for aging, mislabeling, or stalled tickets
Coordinate with IT Services to ensure SLAs and response-time standards are met
General Department Operations Support administrative and operational tasks across the IT portfolio
Create and maintain documentation, trackers, and dashboards
Coordinate cross-team logistics, including meetings, follow-ups, and action item tracking
Take on ad hoc operational projects as department needs evolve
What You Bring 2-4 years of experience in IT operations, administrative, business operations, or a coordinator role
Strong organizational skills, with comfort managing multiple trackers, deadlines, and stakeholders at once
Clear written and verbal communication
Comfort working with all levels of an organization
A proactive, detail-oriented mindset - you notice when something's about to slip and flag it before it does
Ability to work cross-functionally with technical and non-technical teams
Nice to Have Familiarity with JIRA or similar ticketing/project tracking tools
Exposure to vendor management, procurement, or contract due diligence
What We Do: Smart Circle International is a leading broker of outsourced sales and customer acquisition services.



We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!
Why You’ll Love It Here: Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!
Total Rewards: Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical, dental, vision and Basic Life insurance. Smart Circle also offers an employee referral program, opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.
Equal Opportunity Employer: Smart Circle is an Equal Chance Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.
We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.

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📌 IT Operations Coordinator (41101) (Ontario)
🏢 Smart Circle International
📍 Ontario