Take charge at Perimeter Aviation as the Lead Agent for Call Center Operations in Winnipeg, Manitoba. Use your expertise in team management and customer service to maintain operational excellence.

As the Lead Call Center Agent, you will play a crucial role in overseeing a dedicated team. Your strong leadership and problem-solving abilities will guide agents in achieving service excellence and ensure smooth daily operations. Engage directly with customer inquiries and maintain performance standards in a busy environment.

Key Responsibilities:
• Ensure agents meet performance metrics and quality standards
• Step in during high volume call periods to assist
• Coordinate training and mentoring of team members




• Manage escalated customer interactions with professionalism
• Collaborate with operations to support customer outreach

Requirements:
• High school education or GED required
• Preference for one year of call center experience
• Proficient in relevant software tools including Microsoft Office
• Robust multitasking and leadership skills
• Willingness to meet various shift requirements

Utilize your skills in leadership and customer service to contribute effectively at Perimeter Aviation.
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📌 Lead Agent for Call Center Operations (Manitoba)
🏢 Perimeter Aviation
📍 Manitoba