About the Role

Our client is seeking a highly skilled and motivated Customer Support Team Lead with a strong technical aptitude to guide their support team in Kimberley . This leadership role is vital for ensuring the efficient resolution of technical customer issues and maintaining high standards of service delivery.

You will mentor and manage a team of support agents, oversee daily operations, and act as an escalation point for complex technical challenges. This is an exceptional opportunity for an experienced technical support professional to step into a leadership role, fostering a culture of technical excellence, continuous improvement, and outstanding customer care.

Key Responsibilities Lead, coach, and manage a team of technical customer support agents, fostering a high-performance culture.
Oversee the daily operations of the technical support team, ensuring adherence to SLAs and quality standards.
Act as the primary escalation point for complex technical issues, providing in-depth troubleshooting and resolution.
Develop and implement training programs to enhance the technical skills and product knowledge of the support team.




Monitor team performance metrics, analyze trends, and implement strategies for improvement.
Collaborate with other departments to identify and address systemic technical issues.
Requirements Minimum of 4 years of experience in technical support or helpdesk roles, with at least 2 years in a team lead or supervisory capacity.
Strong technical background with proven ability to troubleshoot complex software and hardware issues.
Excellent understanding of ticketing systems, CRM, and remote support tools.
Demonstrated leadership and team management skills.
Exceptional problem-solving, communication, and interpersonal abilities.
Relevant IT certifications are highly desirable.
Advantages Competitive salary and performance incentives.
Comprehensive health insurance and retirement plan.
Hybrid work model offering a blend of office and remote flexibility.
Opportunities for advanced technical training and career progression.

A supportive and collaborative team setting focused on technical problem-solving.

📌 Customer Support Team Lead - Technical (Kimberley)
🏢 Placements24
📍 Kimberley