Chez Shoppers Drug Mart/Pharmaprix, nous innovons en matière de santé et de bien-être au Canada. Des ordonnances aux cliniques sans rendez-vous, en passant par un programme de fidélisation des plus appréciés, nous prenons soin de nos clients et les soutenons grâce à des nouvelles approches tous les jours.

Avec plus de 1300 magasins détenus et exploités localement d'un océan à l'autre, le réseau de Shoppers Drug Mart/Pharmaprix est un milieu de travail et de magasinage formidable.

Nous sommes déterminés à bâtir une équipe talentueuse prônant la collaboration, la générosité et l'inclusion. Joignez-vous à notre équipe et contribuez à créer un avenir sain pour votre carrière et pour tous les Canadiens.
Pourquoi ce role est-il important? Patient Care Specialist (Mississauga Office) Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment!

We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Why work at Specialty Health Network? At Shoppers Specialty Health Network, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment.

Basic Function The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.

This colleague is action oriented, tactful, and empathetic, ensuring the patient has a positive experience working with Specialty Health Network through their treatment journey.

Nature and Scope The Patient Care Specialist is the main point of contact for the patient, and in some programs, also the single point of contact for the group of physician clinics/offices within that territory. The Patient Care Specialist will work collaboratively with other Patient Care Specialists and a Case Manager/Field Case Manager for a designated territory, dependent on the program.

The superior end to end support provided by this team will enhance the patient and physician experience of the Support Program and drive positive patient outcomes. Attention to customer key performance indicators identified for the program is fundamental to this role.

What you will do:



Single point of contact for patients enrolled in the support program and prescribing physician, if applicable

Conducts welcome calls to gather relevant information, introduces patients to the support program, and obtains patient consent as required

Informs the patient about all program offerings – for example case management support, reimbursement support, self-injection training, prescription coordination and ongoing compliance

Understands the molecule(s) in full detail

Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas, specifically within assigned territory

Acts as a patient advocate, exploring all options for funding of medications, determines coverage details and develops/maintains complete and accurate documentation required to facilitate a successful outcome of the reimbursement process

Administers financial means tests and manages all aspects of financial assistance within the program as applicable

Ensures coordination of program services to patients in an effective manner resulting in prompt and continued access to therapy, including self-injection training

Works collaboratively with Program Management, other Patient Care Specialists, and Field Case Manager/Case Manager (program dependent) to address patients concerns or needs and escalations interrupting the patient journey

Contact clients periodically to confirm adherence and coordinate delivery of medications (including date, time)

Report all adverse Events (AE) and Product Technical complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures

What you will need: College Diploma or University degree is required

1. 3 years' experience in the healthcare or pharmaceutical industry, preferably working with directly with patients and with other health professionals (i.e., physicians, nurses, pharmacists)

Experience with public (provincial and federal) and private third-party drug reimbursement plans

1. 3 years' experience in a Customer Service or Call Centre setting

Strong Computer skills in a Windows workplace using MS Office and experience using a customer relationship database is an asset
Bilingualism (French & English) is an asset
Demonstrated ability to work successfully within a fast paced, team-based environment
Excellent communication skills, written and verbal, to interact effectively with patients and clients
Demonstrated ability to analyze and interpret information, data, and regulations.
Demonstrated ability to pay attention to details and make decisions using sound judgement.
Flexible to work longer hours,



overtime as required

Able to work flexible hours between 8:00AM to 8:00PM

Pourquoi travailler chez Shoppers Drug Mart? En agissant à titre de consultant qui soutient les clients internes et les pharmaciens-propriétaires affiliés, vous acquerrez une expérience unique au secteur du commerce du détail tout en travaillant pour une marque nationale primée.

Vous bénéficierez du Programme d'achat des employés, d'une rémunération concurrentielle et de possibilités d'apprentissage en ligne par l'intermédiaire Académie .
Prenez en main votre emploi et trouvez d'autres façons de vous soucier de votre travail, des collègues, des clients et des membres de la collectivité.
Comment Réussir: Chez Shoppers Drug Mart/Pharmaprix, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d'esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d'un environnement de travail aux détails dynamiques.

Type d'emploi: Temps plein

Type de Rôle: Poste contractuel (Fixed Term)

Shoppers Drug Mart/Pharmaprix considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d'entreprise.

Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d'un handicap.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Remarque: Si vous avez accès à Libre-service de l'employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l'application Workday.

Hiring Range / Échelle salariale à l'embauche :$52,000.00 - $71,500.00 / 52.000,00$ - 71.500,00$ (per year / par an)A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position.
This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste.

Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

📌 Patient Care Specialist (Contract -12 months) (Mississauga)
🏢 Pharmaprix
📍 Mississauga