We're hiring an Order Desk Associate on behalf of our client, a well-established North York based building materials supplier. If you know your way around drywall, insulation, steel studs, and aggregates — and you thrive on keeping orders flowing and customers happy — this is the role for you.

What You'll Be Doing Every Day

As the Order Desk Associate, you'll sit at the heart of the operation — the link between customers, the delivery team, the warehouse, and sales. Your work keeps materials moving to job sites on time and builds the trust our customers count on.

Order Processing & Coordination

- Accurately enter and process customer orders — by phone, email, and in person
- Confirm product availability, pricing, and lead times before finalizing orders
- Coordinate with the delivery team to schedule and prioritize daily dispatches
- Track orders from placement to delivery, flagging any issues before they reach the customer
- Customer Service
- Be the friendly, knowledgeable voice customers reach when they call
- Answer product questions with confidence — you understand building materials and can help customers make the right choice
- Handle inquiries, quotes, and order changes promptly and professionally
- Resolve order issues, shortages, or delivery questions with a solutions-first mindset
- Team Collaboration




- Partner with the warehouse team on inventory levels and stock replenishment needs
- Work alongside the sales team to support quotes, promotions, and account follow-ups
- Share product knowledge and customer feedback that helps the whole team improve
- Maintain organized digital and physical records of orders, deliveries, and customer communications

What You Bring

Must-Have

- 1–3 years of order desk, inside sales, or customer service experience in the building materials or construction supply industry
- Hands-on familiarity with products such as drywall, insulation, steel studs, and aggregates — you can talk about them with confidence
- Strong organizational skills and attention to detail — double-checking is second nature
- Clear, professional communication skills in English (verbal and written)
- Comfortable with basic math (quantities, measurements, pricing) and computer systems (order entry, email, spreadsheets)
- Ability to juggle multiple priorities in a quick-paced environment without dropping the ball
- A friendly, team-first attitude — you pitch in where needed and treat every caller like a priority

Nice-to-Have

- Experience with ERP or order management software
- Knowledge of the Hamilton and Greater Toronto Area construction market
- Forklift certification or willingness to learn (occasional warehouse support)

#BTGG

📌 Order Desk Associate (Canada)
🏢 The Better Together Group
📍 Canada