Provide senior-level troubleshooting expertise for network incidents and issues

- Participate in an on-call pager rotation
- Resolve critical and escalated network incidents as part of the L2 Tech Response support team
- Keep critical network services operational on a global basis
- Analyze network traces to identify root causes quickly
- Fix issues and work with other teams to eliminate root causes and prevent future incidents
- Manage support queues when needed and direct colleagues toward resolution
- Use automation and advanced network management tools to resolve incidents efficiently
- Support wired, wireless, cloud, SD-WAN, firewall, load-balancing, and other network platforms
- Provide operational support in a large and complex network environment
- Conduct proactive monitoring and reduce incident resolution time
- Communicate with senior management and collaborate across teams
- Multitask, prioritize, and address challenges in real time

Requirements

- 10+ years of solid hands-on relevant experience with wired and wireless technologies, including routing/switching, firewalls, load balancing, cloud, SD-WAN, QoS, VoIP, optical, DHCP, DNS, monitoring tools, and CDN
- Expert-level network trace analysis skills
- Experience supporting a large and complex network environment
- Experience exploring and implementing automation for proactive monitoring and reducing incident resolution time
- Flexibility with on-call duties, rotation, and shift timing
- Deep technical knowledge of network platforms and application-network interactions
- Knowledge of Cloud, SaaS, ACI, SD-WAN, wired and wireless networking, F5 load balancing, and Palo Alto firewalls




- Strong leadership and supervisory/consulting skills for complex incident troubleshooting and queue management
- Experience with automation and advanced network management tooling
- Solid knowledge of networking technologies including firewalls, load balancers, routing and switching, QoS, VoIP, optical, monitoring tools, DHCP, DNS, CDN, ACI, and DNAC
- CCIE, F5, Palo Alto, data-center, and SD-WAN qualifications are a definite plus
- Deep Wireshark and Extra Hop analysis skills
- Ability to communicate technical issues concisely to senior management

Core Competencies

Demonstrates extensive expertise in troubleshooting complex network incidents, utilizing advanced network management tools and automation to enhance operational efficiency. Possesses strong leadership skills for managing support queues and collaborating across teams in a large-scale network environment.

Highest-signal resume keywords

- 10+ Years Experience With Wired And Wireless Technologies
- Expert-Level Network Trace Analysis Skills
- Strong Knowledge Of Networking Technologies
- Experience With Automation And Advanced Network Management Tooling
- CCIE, F5, Palo Alto Qualifications

ATS Optimization Keywords

Hard Skills

- Routing
- Switching
- Firewalls
- Load Balancing
- Cloud
- SD-WAN
- QoS
- VoIP
- DHCP
- DNS

Soft Skills

- Leadership
- Supervisory Skills
- Communication

Certifications & Qualifications

- CCIE
- F5
- Palo Alto

Industry Keywords

- Network Incident Management
- Proactive Monitoring
- Incident Resolution
- Complex Network Environment
- Automation

Tools & Technologies

- Wireshark
- Extra Hop
- Monitoring Tools
- CDN
- ACI
- DNAC

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📌 IT Ops Specialist (Mississauga)
🏢 Jobtailor
📍 Mississauga