Elevate guest experiences at Fairmont Chateau Lake Louise as a Luxury Guest Experience Manager. Lead VIP services, concierge operations, and create memorable moments in beautiful Banff National Park.
This strategic leadership role involves overseeing Guest Relations and developing initiatives for luxury hospitality. You will manage VIP arrivals, curate personalized guest itineraries, and ensure service excellence aligned with Forbes standards.
Collaborate with all departments to deliver extraordinary moments that leave lasting impressions.
Key Responsibilities:
- Serve as the ambassador for luxury guest experiences
- Lead operations for VIPs and personalized services
- Curate bespoke itineraries reflecting luxury positioning
- Foster partnerships with tourism operators for unique offerings
- Oversee service recovery and ensure guest satisfaction
Requirements:
- Minimum five years in luxury hotel or guest services
- Proven experience in VIP management and service recovery
- Knowledge of Forbes Travel Guide and guest satisfaction metrics
- Leadership experience with a focus on team development
- Proficiency in Opera Cloud and guest experience technology
Join Fairmont to create unforgettable experiences for guests in picturesque Banff.