Work Location: Mascouche, Quebec, CanadaHours: 37.5Line of Business: Personal & Commercial BankingPay Details: $45,700 - $61,000 CADDepartment OverviewAt TD Canada Trust, we are the frontline of TD Bank, building deep relationships with customers by performing a broad range of service transactions and providing information and advice on services, products, and solutions to existing or prospective customers. At the branch, we understand customer needs and identify opportunities to promote products and services, while ensuring a positive customer experience.Job DescriptionPersonal Banking Associate Trainee – guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.In this role, a typical day may look like:Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issuesand report non‑standard matters to management.Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.Participate in the timely and accurate completion of business processes and procedures.Ensure prepared documentation is accurate,



reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives.Job RequirementsHigh School diploma and/or 1+ years of relevant experience.Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months.Post‑secondary or undergraduate degree (in related field) preferred.Proficiency in using MS Office (Word, Excel, Outlook), branch software and Internet.Knowledge of banking solutions and processes to advise customers.A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills.A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.A robust communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.MobilityThis opportunity includes a mobility clause requiring the candidate to be mobile within the assigned district. Upon completion of the training program, the position assigned will be compatible with the training. The posting timing will be determined by training progress and the availability of an appropriate opportunity, which may involve transfer or geographic relocation within the assigned region.#J-18808-Ljbffr

📌 Personal Banking Associate Trainee - Mascouche - C$45,700 - C$61,000 A Year (Winnipeg)
🏢 TD CANADA TRUST
📍 Winnipeg