Step into a rewarding role as a Guest Service Agent at Hampton, where teamwork and excellence in guest services are celebrated. This position focuses on managing guest interactions and ensuring their needs are met promptly.
As a key member of our team, your primary responsibilities will include welcoming and supporting guests throughout their stay. You will manage bookings, check-ins, and guest feedback, all while working closely with various departments. Your skills in problem-solving and effective communication will enhance the guest experience and promote a positive environment.
Key Responsibilities:
• Greet guests and manage their reservations
• Process check-ins, check-outs, and payments
• Collaborate with Housekeeping on room availability
• Respond to guest inquiries and concerns efficiently
• Maintain guest confidentiality and company policies
Requirements:
• High School graduation required
• Valid BC Class 5 driver’s license
• Prior hotel experience preferred
• Robust desire to deliver impeccable customer service
• Competency with computer systems and eligibility to work in Canada
Bring your dedication to hospitality and customer care to the Hampton team!
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📌 Customer-Focused Guest Service Agent (Kelowna)
🏢 Hampton Inn & Suites by Hilton Kelowna Airport
📍 Kelowna