We are looking for a Client Service Manager to join our Programs team in our Toronto office!As a Client Service Manager, you will be responsible for delivering a high-quality client experience through effective relationship management, responsive service delivery, and operational coordination. This role acts as the primary day‑to‑day liaison for clients, ensuring inquiries are handled efficiently while supporting the broader advisory and servicing team.BenefitsContinued education and training investmentPersonal and professional project and challenge opportunitiesIntegrity, respect, and diversity recognitionEntrepreneurship, innovation, and collaboration as core valuesCompetitive salaries and perks from day one, including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programsHybrid work program, wellness allowance, and year‑round social activities and eventsYour Day as a Client Service ManagerClient Relationship ManagementServe as a key point of contact for the associated stakeholdersBuild and maintain strong, trust‑based client relationships through proactive communicationSupport ongoing client stewardship,



including regular check‑ins and service reviewsClient Inquiries & Service DeliveryManage and respond to client inquiries in a timely, professional mannerCoordinate with internal teams and external partners to resolve service issuesEnsure clear, concise communication of coverage, processes, and next steps to clientsPolicy & Administrative SupportOversee day‑to‑day servicing activities including documentation, renewals, and policy changesMaintain accurate client records and ensure compliance with internal processesSupport the delivery of insurance programs and associated service requirementsMarketing & Growth SupportAssist with the execution of client communications, presentations, and marketing initiativesSupport proposal development and onboarding of new clientsIdentify opportunities to enhance the client experience and deepen relationshipsTeam Coordination & CSR OversightProvide direction and support to Client Service Representatives handling daily servicing tasksEnsure consistency, accuracy, and timeliness across all client deliverablesAct as a central coordinator between producers, CSRs, and specialty teamsOur Ideal CandidateUniversity degree in business or finance or a DEC in Insurance and financial servicesRIBO License7–10+ years of experience in client service,

📌 Client Service Manager, Programs (Toronto)
🏢 BFL Canada
📍 Toronto