Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full time opportunity for a Application System Analyst . This role can be based out of one our main offices including: Stellarton, NS; Edmonton & Calgary, AB; Mississauga, ON.

Responsibilities

- Provides remote support for all IT Incidents, Requests and Changes for the Retail environment which includes implementation, configuration, control, maintenance, troubleshooting, security, and usage monitoring including after hours support.
- Responsible for resolving incidents and fulfilling requests assigned within defined SLA.
- Responsible for Retail Hardware Lifecycle Management (e.g. Servers, RF Guns), Operating Systems, Deployment Technology, IT Security; plans, tests, pilots, deploys new technology to Stores.
- Develops support and troubleshooting guides for all new technology before deployment to Stores.
- Develops, updates and maintains Support Definition Documents.
- Complies with Release Management Processes and is responsible for developing Release artifacts.
- Executes on deployment plans and actively participates in all deployment activities for both Hardware and Software.




- Promotes customer communication within the team and ensures all customers are consistently kept informed of Project/Deployment status.
- Evaluates current processes and demonstrates conceptual thinking in defining new process improvement implementations.
- Documents all knowledge opportunities for the department and ensure accuracy of the knowledge base.
- Complies with IT policies and procedures, especially those for quality and productivity standards.
- Complies with IT Security policies and procedures. Verifies all deliverables meet IT Security requirements.
- Mentors other team members and acts as a technical expert.
- Participates in IT projects.
- Participates in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement).

Qualifications

- #LI-Hybrid 1 to 3 years relevant experience in technical support.
- College diploma or university degree in the field of computer science, information systems or pursuance of, and/or equivalent work experience.
- Experience with troubleshooting principles, methodologies, and issue resolution techniques
- Able to develop and interpret technical documentation.
- Experience working in a Retail setting an asset.

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📌 Application System Analyst (Stellarton)
🏢 Sobeys
📍 Stellarton