Spaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, productive operational performance, and reliable financial management.At Spaulding Ridge, we believe all business is personal. Core to our values is our relationships with our clients, our business partners, our team, and the global community. Our employees dedicate their time to helping our clients transform their business, from strategy through implementation and business transformation.We are seeking a CLM Engagement Lead to join our Legal Operations team in North America. In this role, you will lead delivery across complex client engagements, strengthen long-term enterprise relationships, and uncover new opportunities across functions, business units, and regions. You will serve as a strategic partner to our clients, ensuring they maximize value from their CLM solutions while guiding internal teams toward successful, high-quality outcomes.Role ResponsibilitiesBuild and maintain strong,



trust-based relationships with a portfolio of major enterprise clients.Develop a deep understanding of client business processes, priorities, and requirements to deliver tailored, meaningful solutions.Expand relationships with existing clients by proactively identifying and proposing value add opportunities.Advise clients on CLM and adjacent best practices, optimizing process alignment and solution adoption.Lead multi-disciplinary internal teams, effectively deploying resources while supporting team members’ development and progression.Ensure timely delivery of products, services, and project milestones in alignment with client expectations and engagement goals.Act as the primary communication bridge between clients and internal teams, ensuring alignment, clarity, and transparency.Address client issues quickly and strategically, managing escalations and maintaining strong client trust.Partner with Sales and

📌 Clm Engagement Lead (Toronto)
🏢 Spaulding Ridge
📍 Toronto