We're People People. Are you?

We're Sonesta International Hotels - the 8th largest hotel company in the U.S. (and growing rapid ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing - we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect - delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Server sets the tone for Sonesta's mission of "Wowing" our guests with Amazing Moments. The role's primary responsibility is to welcome guests, take orders, serve food and beverages items to guests in a friendly, courteous and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. The ideal candidate has a passion for hospitality and providing exceptional guest service.

What you'll be doing

Work Environment

Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling and reaching. Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, evenings).

Education and Experience





Two years of experience as a server in full-service restaurant preferred - preferably in a fine dining establishment. High school diploma or General Education Degree (GED) preferred.

Principle duties and responsibilities (Essential Functions) include:

- Deliver on the promise of SonestaA+ Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards: G reet or welcome everyone, warmly with a smile
- U se eye and ear contact and guest's name
- E stablish/anticipate needs
- S olve and own all requests/complaints
- T hank everyone
- Greet and acknowledge all arriving guests in a prompt and professional manner. Engage and interact with guest as appropriate. Respond to all guests' questions and requests.
- Demonstrate complete knowledge of the food and beverage menu.
- Serve food and beverage orders after checking for correct temperature, appearance and portions. Refill when necessary.
- Operate POS system and ensure food orders are verified and transmitted in a prompt manner. Adhere to all cash handling and credit card policies and procedures.
- Periodically check-in with tables to ensure guests' expectations are being met and exceeded.
- Maintain proper condition and cleanliness of dining areas, stations and servicing equipment.
- Complete all closing duties and reports as assigned.




- Adhere to established safety and sanitation guidelines.
- Adhere to uniform and grooming standards.
- Perform other duties or projects as requested by management

Qualifications and Skills

- Excellent organizational skills and attention to detail.
- Ability to work with minimal supervision and maintain a high level of performance.
- Attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Must be able to stand, walk and exert fast-paced mobility for entire shift.
- Ability to work cohesively with co-workers as part of a team.
- Smart Serve Certificate Required.
- Previous front-facing guest service experience required.
- Must read, write and speak the English language fluently.
- Ensure overall guest satisfaction.

Anticipated Pay Range & Additional Job Information

Pay Range: $17.60 - $18.35/hour - rate outlined follows contract requirements

Union/Non-Union: This is a unionized role.

Job vacancy: This is an active posting and is a not new position.

WHO WE ARE

We are an organization made up of people, thoughts and ideas - all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

Accessibility for Ontarians with Disabilities Act (AODA)

The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.

We are an equal opportunity employer. All qualified applicants will receive consideration for emplo

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