Elevate client relationships as a Senior Manager within Sun Life’s Client Relationship Centre. Spearhead a dedicated team focused on delivering top-notch service to GRS clients.
In this pivotal role, you will manage operations and lead client relationship initiatives in various Canadian regions including Montreal, Toronto, Waterloo, Calgary, and Vancouver. Your expertise in group retirement services will be essential in optimizing team performance and enhancing client satisfaction. This is an opportunity to influence change and drive innovation in service delivery.
Key Responsibilities:
• Directly manage a team delivering client relationship support
• Set performance standards and goals for service delivery
• Guarantee consistency in client service experience across regions




• Advocate for continuous improvement and innovation
• Oversee execution of change initiatives for quality assurance
Requirements:
• Bachelor’s degree in finance or relevant field
• 8-10 years of financial services experience
• Proficiency in compliance and operational practices
• Robust leadership and team development skills
• Bilingual in French and English for Quebec interactions
Bring your expertise in client relationship management to Sun Life and contribute to our mission of enhancing client financial security.
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📌 Senior Manager Client Services at Sun Life (Toronto)
🏢 Sun Life
📍 Toronto