Job DescriptionShelley Automation Inc. is a leader in providing cutting edge automation products and solutions. We are looking for a candidate in our Toronto office location to assist our current and potential markets with support of our products and applications. This is a customer service role where you will be directly involved with the customer.This position will play a pivotal role in sales and pre-sales process, as the first point of interaction between customers and Shelley Automation. This person will handle the placement of orders, providing quotes and any other customer queries. Duties will also include order expediting, maintaining open order reports, and working with shipping to pick and process rush orders.ResponsibilitiesAssist in all customer service issues and ensure effective problem resolutionAssist in the order entry and tracking process for all ordersProvide pre-sales and post-sales support to the customer as necessary.Assist with ins ide sales tasks to grow business in the territory.Responsible for maintaining effective customer service for all calling customersExpedient and effective written responses to customer service emailsCommunicate clearly with,



and provide effective direction to the warehouseProvide immediate feedback to the department manager or Account Manager as needed regarding service failures or customer concernsIn-depth knowledge of company products and programsNavigate system back end to access client and order informationCommunicate and follow up with warehouses regarding returns/refundsAll other duties as assignedSkills RequiredMust be able to demonstrate excellent communication skills, both written & verbalThe ability to organize and manage multiple prioritiesKnowledge in Pneumatics is an assetProblem analysis and problem resolution at a functional levelStrong customer orientationExcellent interpersonal and communication skillsProficient in Computer and Math skillsEducation and QualificationsDegree or Diploma in an engineering field such as Automation, Mechatronics, Electrical, Mechanical.1-3 years of customer service experience is preferredJob Types:Full time, PermanentPay:$45,000.00-$50,000.00 per yearBenefitsCasual dressCompany eventsDental careExtended health careOn-site parkingPaid time offVision careExperienceInside Technical Sales: 2 years (preferred)LanguageEnglish fluently (required)Work Location: In person#J-18808-Ljbffr

📌 Inside Technical Sales (North York) - C$45,000 - C$50,000 A Year (Winnipeg)
🏢 Shelley Automation
📍 Winnipeg