Enhance customer experiences with FacilityOS as a Customer Support Analyst in a hybrid role. Provide technical support and resolve issues through various channels while collaborating across teams.
As a vital member of the FacilityOS team, you will ensure seamless customer experiences in a hybrid setting, working in the office at least two days weekly. Your problem-solving abilities will be key as you assist customers by diagnosing issues related to hardware and software. This role requires strong technical knowledge and excellent communication skills.
Key Responsibilities:
• Proactively respond to customer inquiries across various channels
• Diagnose customer concerns and recommend positive solutions
• Act as a technical expert for FacilityOS products




• Collaborate with Engineering and Quality Assurance teams
• Develop training materials and process documentation
Requirements:
• 2+ years in a customer-facing technical role
• Understanding of computer networking and troubleshooting
• Proficient with customer support tools, especially Zendesk
• Solid problem-solving and time management skills
• Ability to communicate patiently and empathetically
Shape customer support excellence at FacilityOS by leveraging your technical and communication strengths.
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📌 Customer Support Analyst at FacilityOS (Toronto)
🏢 FacilityOS
📍 Toronto