Children are at the front and centre of what we do; they are the foundationof our purpose and the basis for our evidence-driven strategy. Our mission is to transform the lives of children, youth and their families by developing and delivering innovative, research-based mental health and early learning programs. At the Child Development Institute (CDI), we are passionate about helping our communities’ most vulnerable members and their caregivers. It motivates each of us to face what can be difficult situations while continuously finding the purest joy in play, in silence, in advice, and in the unbelievable strength and resilience of our young clients. Joining us now is a rewarding opportunity to be part of an organization that is built on a legacy of more than 100 years of helping children and families.Who we needReporting to the COO, we are hiring a Senior Manager, IT Operations & Governance, for a one-year contract as we undertake several high-impact, organization-wide technical transformation projects. In this highly visible and influential leadership role, you will be responsible for the integrity, governance, and strategic direction of CDI’s IT environment, with a primary focus on enterprise SaaS applications, information security, data governance, and operational risk. You will define and evolve the frameworks, standards, and controls that ensure technology is secure, reliable, and aligned with organizational priorities. You will also play a key leadership role in embedding inclusion, diversity, equity, accessibility (IDEA), and ethical practice into how technology is governed, delivered, and experienced across the organization, ensuring systems and processes are equitable, accessible, and reflective of the communities we serve.Who you areYou are a hands-on IT leader who brings structure to complexity. You have experience overseeing SaaS environments, vendors, and operational risk, and you know how to stabilise and strengthen systems that need clarity and consistency. You are comfortable moving between strategy and execution defining governance while also stepping in to improve workflows, unblock teams, and drive progress. You are pragmatic, autonomous, and solutions-oriented, able to balance immediate needs with longer-term direction in a resource-conscious environment.This is a full-time, hybrid role based at our Euclid location, with three days on-site and two days remote each week, with flexibility to travel across GTA sites to support operations, escalations, and key initiatives.What's in it for youHigh‑impact transformation.Ownership, complexity, and innovation.Purpose‑driven impact.As our new Senior Manager, IT Operations & Governance, you willOwn IT governance and operating model.You will establish and evolve a clear governance framework,



defining decision rights, standards, escalation pathways, and accountability across systems and services.Lead enterprise applications, data, and security oversight.You will oversee the SaaS ecosystem, including lifecycle management, integrations, and access governance. You will embed security, privacy, and risk practices across systems and vendors, including disaster recovery and business continuity.Drive IT strategy and planning.You will translate organizational priorities into a clear, forward‑looking IT strategy and operating plan. You will provide leadership with insight into risks, dependencies, and emerging technologies, supporting informed, practical decision‑making.Strengthen IT service delivery.You will provide functional leadership to IT Services, setting expectations and outcomes while supporting the team to move work forward. You will define and monitor KPIs and SLAs, stepping in to address high‑risk or cross‑functional issues and restore stability when needed.Lead financial and vendor management.You will oversee IT budgets, forecasting and spend, ensuring alignment with organizational priorities. You will manage vendor relationships, procurement and contracts, ensuring performance, value and compliance while optimising the vendor landscape.Establish policies and ensure compliance.You will develop and enforce IT policies, standards and procedures that bring consistency and accountability. You will ensure compliance with PHIPA, PIPEDA and AODA, embedding regulatory requirements into systems and practices, and reporting on performance across cost, risk and effectiveness.What you bringThe IT leadership experience.You bring progressive IT leadership experience in complex environments, with responsibility across systems, vendors and operational risk. You have led or contributed to a portfolio of SaaS applications and integrated systems, including governance, lifecycle management, integrations and rationalisation.The strategic and systems thinking.You understand how technology, process and organisational design intersect, and can translate technical complexity into clear, executive‑level insight. You balance risk, cost, service quality and scalability, while guiding teams through change with structure, pragmatism and a focus on outcomes.The leadership and delivery mindset.You are accountable,



solutions‑oriented and comfortable operating in ambiguity. You make sound decisions under pressure and maintain composure during incidents, outages and competing priorities.The technical foundation.You bring a strong working knowledge of Microsoft 365 and identity platforms (Exchange Online, SharePoint, Teams, Intune, Azure AD), along with a broad understanding of infrastructure, including backup and recovery, monitoring, automation and continuity planning.The communication and influence.You are an effective communicator who can translate technical concepts into clear, decision‑ready insights. You build alignment across stakeholders and communicate with clarity and confidence across written and verbal contexts.The project and change experience.You have experience leading IT operations and infrastructure initiatives end to end, including change management, governance and communication planning.The flexibility.You are able to work outside regular business hours when needed and travel within the GTA to support multiple CDI locations.Other requirementsAll applicants are advised that offers of employment are contingent upon the successful completion of a Vulnerable Sector Check and references.CompensationAt Child Development Institute (CDI), we believe that compensation should be transparent, fair, and supportive of your experience and growth. For this role, the annualised salary range is $107 - $116K which is inclusive of 4% vacation pay. Salary is determined by the complexity of the position and internal equity, ensuring a fair and market-competitive salary within our sector.What you can expect from our interview processA virtual interview with a Talent Advisor will discuss your interest in the role. The conversation will be recorded using BrightHire, an AI‑powered video interview tool. More details will be shared when you are invited to interview.A second‑round in‑person panel interview with the CEO and the IT Consultant leading the modernization project. This is an opportunity to discuss how your experience in technical operations projects and relationship management skills align with the organization's needs.CDI is firmly committed to diversity within its community and welcomes applications from racialised persons/persons of colour, Indigenous People of North America and the world, persons with disabilities, 2SLGBTQIA+ persons, and those who may contribute to the further diversification of ideas. We are committed to providing equitable opportunities in employment and to providing a workplace which is free from discrimination and harassment. We are equally committed to providing an inclusive and accessible workplace. If you require accommodations, please reach out to us at [email protected].#J-18808-Ljbffr

📌 Senior Manager, It Operations & Governance - C$107,000 - C$116,000 A Year (Winnipeg)
🏢 Child Development Institute
📍 Winnipeg