Lead the Information Technology Service Desk for the City of Kawartha Lakes in Lindsay, ON. This role focuses on operational leadership, incident management, and team development in a hybrid work environment.As a Supervisor of IT Service Desk, you will ensure the efficient delivery of technical support across all service channels. Your experience in IT Service Management will guide a team dedicated to providing exceptional customer service while adhering to established service levels. You'll play an integral part in decision-making processes, workflow management, and budget monitoring, contributing to the overall success of the IT department.Key Responsibilities:
- Oversee daily IT Service Desk operations and incident response
- Monitor and manage Service Desk workflows and escalation processes




- Provide guidance and support to Service Desk staff
- Analyze service quality and identify improvement opportunities
- Administer the mobile device program for compliance and securityRequirements:
- Degree in Computer Science or related field
- Minimum five years in IT Service Desk or support
- ITIL Foundation certification preferred
- Robust knowledge of ITSM principles and practices
- Valid Ontario Class “G” Driver’s Licence requiredUtilize your leadership, ITSM expertise, and technical skills to enhance the quality of IT services in Kawartha Lakes.#J-18808-Ljbffr

📌 It Service Desk Supervisor In Lindsay (Kawartha Lakes)
🏢 City of Kawartha Lake
📍 Kawartha Lakes