Job DescriptionThe National Director, Transformation and Experience is responsible for leading and managing on-demand transformation, change management and workplace experience services across all BGIS client accounts nationwide. This role ensures operational excellence, strategic alignment, and compliance with governance and quality standards while driving innovation and client satisfaction.Key Duties & ResponsibilitiesService Delivery – Transformation & Experience, Furniture Installation, Furniture DecommissioningOversee the planning and execution of change management and employee experience projects across all client accounts.Ensure adherence to BGIS processes, tools, and client satisfaction goals (e.G., CSAT and L2R).Drive continuous improvement initiatives to enhance service efficiency and client experience.Provide direction to the team, engage senior level clients and act as point of escalation after the program manager.Quality ManagementEnsure processes and work instructions are in place to support consistent, high quality delivery of services.Monitor compliance with documented processes, work instructions, and policies for change management.Conduct internal audits and reviews to ensure consistency, quality of deliverables and documentation, and repeatability of service delivery.Champion best practices and maintain alignment with BGIS Quality Management System (QMS).Develop and report on service line success measures to track effectiveness, satisfaction & quality.Resource Planning and ManagementDevelop resource plans to meet client delivery requirements for on-demand projects. Support the development of organizational models for new contracts with dedicated resources.Collaborate with Program Directors and Planning Analysts to track labor utilization and resolve resourcing challenges.Lead recruitment, onboarding, and retention strategies for change management.Continuous ImprovementExplore and propose process improvement to increase quality, client experience and efficiency.Explore and develop business cases for new technology, software including AI to further efficiency and workflows.Relationship ManagementBuild and maintain solid relationships with clients, contractors, and internal stakeholders.Act as a trusted advisor to clients, ensuring alignment with their objectives and BGIS’s integrated delivery model.Promote collaboration across service lines to deliver seamless, end-to-end solutions.Reporting & CommunicationLead the preparation of project status reports, monthly financial summaries, and performance dashboards.Communicate project impacts, risks,



and opportunities to senior leadership and clients.Facilitate national forums and knowledge-sharing sessions to drive best practices.Support the completion of project status reporting and monthly financial reporting activities for all projects that include change management, transformation and employee experience.Financial Management and ReportingDevelop and manage budgets for relocation and decommissioning programs and projects.Monitor financial performance, ensuring projects are delivered within scope, schedule and cost parameters.Support forecasting, variance analysis, and cost optimization initiatives.Ensure effective financial administration, including accounts payable (A/P), accounts receivable (A/R) & collections, labour absorption, financial reporting.People ManagementProvide leadership, coaching, and development for direct reports and project teams including Optimizer process.Foster a culture of accountability, innovation, and continuous improvement.Ensure team engagement and alignment with BGIS values and strategic objectives.Strive for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision support including mentoring and team member development activities for direct reports.Knowledge & SkillsUniversity or College Degree.Education in change management, human resources, workplace strategy or project management an asset. 7+ years in managerial capacity including recruiting, onboarding, mentorship and coaching.End-to-end change management planning and execution for large-scale, multi-site projects.Understanding of workplace change management and client communication strategies.10+ years’ experience in change management, project management with specific experience related to workplace and employee experience.Expertise in developing and executing sustainable decommissioning strategies, including reuse, resale, donation, and recycling of assets.Understanding of emerging trends in workplace solutions and change management.Excellent communication skills.English/French bilingual is an asset.Experience in customer service and client facing activities.Ability to lead national teams, mentor staff, and foster engagement.Strong decision-making and conflict resolution skills.Experience working on complex corporate projects including multi-disciplinary projects with complex stakeholder environment.Proven track record in budget development, cost control,



and variance analysis for national programs.Ability to forecast resource requirements and manage labor utilization for national programs.Capability to align service delivery with client objectives and BGIS business goals.Innovative mindset for process optimization and sustainability initiatives.Business case development for new technologies and service models.Strong background in client engagement and relationship building at executive levels.Ability to collaborate across service lines.Skilled in building trust with clients, contractors, and internal stakeholders.Effective communication and negotiation skills.Ability to manage expectations and deliver high client satisfaction.Experienced in leading complex project teams and stakeholder groups.Licenses and/or Professional AccreditationDriver's license is required.This is a regular, full-time position with a salary range of $129,682 - $162,103 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.About UsWe value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.About The TeamBGIS is a global leader in integrated facility management services. With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totaling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier‑free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us [email protected]. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability.#J-18808-Ljbffr

📌 National Director, Transformation And Experience - $129,682 - $162,103 A Year (Toronto)
🏢 BGIS
📍 Toronto