Become a Customer Contact Specialist (2) with MPACLocation: Pickering, ON, CASalary: $57,103.00 – $62,380.00 per yearType: Permanent (Standard Req Only)Number of Positions: 2Job OverviewThe Municipal Property Assessment Corporation (MPAC) is a team of experts who understand local communities and assess every property in Ontario. Our work provides the foundation that municipalities use to calculate property taxes needed to fund community services.Equity, Diversity, Inclusion and Anti-RacismMPAC is committed to equity, diversity, inclusion, and anti‑racism. We are taking important steps to ensure all voices are respected, valued, and heard. MPAC fosters an environment where employees can bring their authentic selves and are inspired to do their best work.What makes you great for this role?You are a collaborative, customer‑focused individual who can be MPAC’s Brand Ambassador and provide exceptional customer service to Ontario tax payers and stakeholders.We have:A team of highly skilled, dedicated, and collaborative staffLeadership that supports youAn enterprise that embraces changeFlexible work locations (including hybrid), hours, and overall employee wellness supportYou have:Completion of secondary educationAt least one year of experience in a customer relations role (e.G., contact centre, guest services, etc.)Robust listening and problem‑solving skills with the ability to address unique customer needs through clear and effective communicationAdvanced written and oral communication skills in EnglishConflict resolution skills to de‑escalate and offer a resolution path to the customerIntermediate knowledge of Microsoft SuiteNice to have:General understanding of property assessment terminology, assessment policy and procedures,



the Assessment Act, and related legislationIndustry experience within the public sectorWork experience with an inbound contact centreWhat you will do:Inform and educate customers on Ontario’s property taxation system and MPAC’s self‑service options such as AboutMyProperty.Ca and PropertyLineBe the first point of contact responsible for assisting customers and helping them find a resolution to their inquiriesInterpret and analyze customer requirements to ensure information and services provided meet the customer’s needsUse discretion and judgement to go beyond templates, scripts, and flows to service customers efficiently and effectivelySolve problems in a high‑pace environmentEnjoy the benefits of working independently while supported by a network of peers and coachesAdditional Information:Requisition ID: 3033 | Existing Vacancy: Yes | Job Type: UnionWe thank all applicants for their interest; only those selected will be contacted.MPAC prohibits employees from holding a current/valid real estate license; successful applicants must suspend their real estate license during employment.Job advertisements for positions that are designated bilingual will be posted in both English and French; non‑bilingual positionsare posted only in English.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email their request to [email protected] is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the public and communities we serve.#J-18808-Ljbffr

📌 Customer Contact Specialist (2) - C$57,103 - C$62,380 A Year (Winnipeg)
🏢 Municipal Property Assessment
📍 Winnipeg