OverviewThe world isn’t standing still, and neither isATS Life Sciences- We don’t follow the trends. We set them! Are you interested in being part of a team that makes a difference? Join our growingATS Life Sciences Systemsteam, a division of ATS Corporation, a publicly traded global enterprise with a proud history. We custom design, build and service critical automated solutions for medical device and pharmaceutical companies to help improve the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.What’s In It For YouBenefits:Compensation: $36.60 - $50.24 CADAnnual Performance-Based Incentive Bonus5% RRSP matchStock purchase planStarting 3 weeks of vacationBenefits package (health and dental) + $600 health spending accountA chance to contribute to something bigger - advancing the future of healthcare through automation.Job DescriptionOverview:The ATS Connected Care Hub (CCH) is a dynamic, innovative team that drives the delivery of value-driven services to our customers worldwide. As a vital facet of ATS’ commitment to delivering unparalleled value, CCH offers an opportunity for a dynamic individual to create a well-defined offer structure of high-value service solutions to drive customer value. Our CCH in Cambridge, ON is currently looking for a bright, ambitious Automation Support Specialist who enjoys offering technical guidance to clients and collaborating with teams across ATS to solve complex problems. The Automation Support Specialist will provide white-glove remote support to ATS customers, including remote troubleshooting of the complete controls systems for custom automation equipment. This role requires detailed call documentation and reporting for the customer and internal teams. A successful candidate will have experience diagnosing/troubleshooting PLC, PC’s, servo drives, robots, vision systems and other specialized controllers. The Automation Support Specialist will be proficient in troubleshooting the above systems and have experience supporting customers remotely.ResponsibilitiesRemotely triage and troubleshoot controls system (PLC and/or PC based) issues specific to customer requirements.Document stated reason for the call, troubleshooting steps, PCOF, and resolution or disposition for turnover to an SME.Review new technologies and assets onboarded by the CCH team when not actively taking a call.Assist in onboarding current customers and assets into the CCH.Leverage AI as an aid to perform tasks and support customers.Work with local service and assembly teams to expand knowledge and capabilities.Understand and adhere to pertinent best practices, SOPs,



and customer contracts.Required to work independently and as part of a team.Support developing knowledge base of operating and troubleshooting information for the CCH team.Review and make recommendations for additional tools/software/equipment necessary to better serve our customers and their equipment.Recommend to repair/replace only items that require repair/replacement.Primarily lead the troubleshooting process and liaise with customers and CCH team.Coordinate with the primary ATS division as required to assist in resolving technical issues.Complete detailed Call Report for the services provided.Ensure customer issues have been resolved through follow-up communication and call/case closure if required.Achieve high customer satisfaction through efficient call resolution.Work within Oracle and Salesforce platforms to gather customer background information, document current issues, and enter opportunities for our front-end sales teams.Be available to be on call on a rotational basis as needed.Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.Adhere to all OHSA/CCOHS, NFPA, and other applicable health and safety rules and procedures.You will be expected to set an example of company culture with integrity and professional competence.Adhere to all established procedures as defined by ATS Quality Procedures, Process Flows, Work Instructions, Safety Procedures, Policies, and the Employee Expectations.Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.Technical ResponsibilitiesProvide remote assistance to diagnose controls issues at customer sites and use industry best practices utilizing the controls system (PLC’s & HMI’s) as a troubleshooting tool. (Rockwell Studio 5000, Siemens TIAPortal, PanelView+, FTView, etc)When required, the Specialist will connect remotely to the customer’s controls system.Communicate with ATS Controls and Vision SME’s to make suggestions for improvements and/or upgrades.Experience with 6-Axis and SCARA robots is an asset. Familiarity with Fanuc, ABB, Nachi, KUKA, and/or Motoman robots is favorable.Experience with KUKA SafeOperation, Fanuc DCS, ABB SafeMoveRemotely assist customers with touching up motion and path to correct faults and customer concerns.Expert with directing customers on using the teach pendant while troubleshooting and adjusting.Complete understanding of Cartesian coordinate system as it relates to a robot's EOAT & Frames/Work Objects,



and the ability to teach such frames.Ability to determine potential cycle time improvements related to PLC machine control.Assist customers in diagnosing and resolving servo motor and servo drive issues.Determine machine vision system operational status and qualify the function of the system using statistical and other industry standard verification and validation techniques.Assists customers with making mechanical and software adjustments to vision system camera, lighting, positions, and operational parameters.QualificationsAssociates or Bachelor of Science in related field (BSEE, BSEET, BS Industrial Automation, Computer Science, Mathematics, Mechatronics, etc.)5+ years' experience in automation.Proficient with Microsoft Word, Outlook, & Excel (MS Office 365).Ability to do basic/intermediate programming in other programming languages is a plus (i.E. VBA, VB script, C or C++, Python).Working understanding of mechanical and electrical systems.Must be proficient in reading mechanical and electrical schematics and other machine drawings while referencing the SPL and BOM.Ability to read, speak, write, and understand English in a professional manner.Strong customer service presence with the ability to steer the conversation and de-escalate situations as required.Excellent interpersonal & communication skills; experience working withcustomers to resolve operational and quality issues.Willingness and ability to travel up to 15%Must be eligible and able to travel domestically & internationally within 30 days from hire date and legally eligible to operate a vehicle.Health, Safety & EnvironmentalAll employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner. Health, Safety and Environment include:Work in compliance with divisional health, safety and environmental proceduresRefrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methodsReport any unsafe conditions or unsafe actsReport defect in any equipment or protective deviceEnsure that the required protective equipment is used for the assigned tasksAttend all required health, safety and environmental trainingReport any accidents/incidents to supervisorAssist in investigating accidents/incidentsRefrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conductThis role represents an existing vacancy within the organization.Additional InformationATS is in compliance with the Accessibility for Ontarians with Disability Act (AODA), 2005 and will, upon request, assist those who may require specific accommodations due to a personal disability. We would ask that those who require assistance notify our offices as soon as possible if accommodation is necessary. The ATS applicant tracking system may utilize AI software with pre defined, rule based filters to organize and manage application materials. Rule based filters operate solely on fixed criteria and do not perform autonomous evaluation or generate independent recommendations. All hiring decisions continue to involve human review and judgment.#J-18808-Ljbffr

📌 Intermediate Automation Support Specialist - C$36.6 - C$50.2 An Hour - Remote (Toronto)
🏢 ATS Life Sciences
📍 Toronto