SUMMARYThe Client Director, Projects is accountable for program management and delivery, project delivery, client relationship management, and people leadership for the assigned programs.KEY DUTIES & RESPONSIBILITIESProgram Management & DeliveryAccountable for program management and delivery.Plans client programs and assigns project management team members to projects within overall program.Identifies program risks and develops and implements mitigation and contingency plans.Oversees the development and implementation of project plans and budget, and overall execution of project delivery and close‑out requirements.Accountable for ensuring project management team delivers projects on‑time, within budget, specification and scope, and in compliant with all regulatory, environmental, health and safety requirements.Accountable for meeting key performance indicators/metrics for programs managed.Accountable for ensuring implementation of effective processes to support optimum project delivery.Provides input and contributes to strategic plans for programs managed.Program Financial ManagementAccountable for meeting profitability targets and effective accounts receivable management. Collaborates with Finance team.Client Relationship ManagementDevelops and maintains effective relationships with clients. Position level of client representatives with whom this position interacts with include those at the senior management level.Accountable for resolving escalated issues from project management team members, managing client expectations, and ensuring client satisfaction.Contributes to acquisition of additional businesses. Continuously engages clients in discussions to understand and anticipate needs.



Identifies and recommends opportunities for additional businesses.People LeadershipAccountable for employee‑oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations.Other duties as assigned.KNOWLEDGE AND SKILLSCommunity college diploma in architectural technology, construction technology, engineering technology; preferredAt least 10 years of project management work experienceWell‑developed program management abilitiesWell‑developed program budget and financial management abilitiesWell‑developed program risk mitigation and management abilitiesFully developed communication, influence, persuasion and negotiation skills along with ability to influence and negotiate with client representatives at the senior management levelSkilled at managing client relationships with ability to manage client relationships with representatives at the senior management levelA high degree of client service orientationSkilled at managing vendor relationships and performancePeople leadership abilitiesPossesses a continuous improvement and quality mindset along with a desire to continuously seek and incorporate best practices and technologies in order to optimize project delivery and deliver value to the clientComputer proficiency in MS Office applications in particular – MS Project, MS Excel, MS Outlook, along with ability to quickly learn new applicationsLicenses and/or Skilled AccreditationOne of the following, an asset:Project Management Institute Accreditation.Program Management Professional Accreditation.LEED certification.This is a regular, full‑time position with a salary range of $108,068 - $135,085per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education, professional designations and performance related to this role.#J-18808-Ljbffr

📌 Client Director, Projects - $108,068 - $135,085 A Year (Toronto)
🏢 BGIS
📍 Toronto