Job RoleApplication Support AnalystJob LocationMississauga, OntarioJob DescriptionWe are seeking an experienced Application Support Analyst with strong technical and communication skills to provide 24/7 support for our core record‑keeping system. The candidate will investigate high‑priority tickets, deliver timely updates to clients, and collaborate with internal and external stakeholders to resolve issues.Key ResponsibilitiesInvestigate and resolve high‑priority tickets, providing timely updates to clients.Provide on‑call support and work shifts, including weekends for product releases.Support month‑end and year‑end batch processing as per schedule.Communicate directly with end‑user clients regarding application and system issues.Analyze database logical and physical structures and test stored procedures, functions, and triggers.Create and maintain Query SQL and SEQUEL database views, including ad‑hoc queries for data analysis.Debug embedded SQL COBOL ILE programs and assist in the modification of existing applications.Document defect corrections and provide short‑term and long‑term solutions.Perform root‑cause analysis and guide incident management processes.Coordinate with offshore and global teams and various client stakeholders to provide technical solutions.Support release and change management activities and monitor application logs and ticket feeds.Exercise judgment using established procedures to determine appropriate action plans.QualificationsMinimum 7 years of experience as an Application Support Analyst, with at least 4 years in a 24/7 setting.Strong written and oral communication skills.Working knowledge of Oracle SQL and ability to build ad‑hoc queries.Experience with mainframe systems: AS400, COBOL, DB2.Familiarity with IBM i (IBMi)



or POWER systems.Experience debugging embedded SQL COBOL ILE programs.Knowledge of defect management and incident escalation procedures.Ability to work independently and as part of a global support team.SkillsMandatory SkillsAS400 – CobolMainframe AdministrationMainframe DB2Oracle SQLGood to Have SkillsEnterprise Cobol for mainframeMS SQL ServerMySQLBenefits and CompensationComprehensive Medical Plan (Medical, Dental, Vision)Health Care Spending AccountShort‑Term and Long‑Term Disability CoverageLife InsuranceAnnual vacation and other paid leavesMaternity Leave Top‑Up PayCompensation range:$75,000.00 to $95,000.00 per yearEqual Opportunity StatementLTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.Accessibility and Reasonable AccommodationLTIMindtree has an accommodation process in place and provides accommodations for applicants with disabilities. If you require a specific accommodation because of a disability or a medical need, please write to us [email protected] that arrangements can be made for the appropriate accommodations to be in place.#J-18808-Ljbffr

📌 Application Support Analyst (Mississauga) - $75,000 - $95,000 A Year (Winnipeg)
🏢 LTIMindtree
📍 Winnipeg