- Provide a high level of service to both internal and external customers.
- Achieve 100% customer satisfaction at all times.
- Sell parts to customers and build customer relationships by correctly identifying parts needed.
- Ability to source and price parts requests for customers whether OEM or finding alternate vendors.
- On call after hours on a rotation basis.
Ideal Qualifications
- Upbeat attitude.
- Organized, meets deadlines, sets priorities.
- Able to upsell products to customers.
- Computer skills, Microsoft programs and applications.
- Excellent written skills.
- 2 Plus years parts experience or Service Technician experience for individuals looking to make a career change.
- Able to work independently and as a team member.
- Experience with Heavy Duty Truck & Trailer or Diesel Engine parts look up experience a definite benefit.
- Able to work independently and as a team member.