17551-Laurentian - Pod - | 17551
935 Ramsey Lake Road
SUDBURY, ON P3E 2C6, CAN

Description

We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities

Operations Management

- Supervise nightly Caferteria operations to ensure smooth and efficient service.
- Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.
- Ensure compliance with food safety, sanitation, and health regulations.
- Assist with opening, shift change, and closing procedures.
- Lead, motivate, and coach front-of-house staff to deliver excellent customer service.
- Coordinate staff assignments and monitor performance throughout shifts.
- Train new employees on service standards, company policies, and procedures.
- Foster a positive and professional work environment.

Customer Service

- Greet guests and ensure a welcoming dining experience.
- Resolve customer concerns and complaints promptly and professionally.
- Monitor guest satisfaction and take corrective action when necessary.

Food & Quality Control

- Ensure buffet stations are properly stocked, clean, and visually appealing.
- Monitor food quality, freshness,



and portion control standards.
- Communicate with kitchen staff regarding replenishment and guest feedback.
- Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

- Support scheduling, attendance tracking, and labor management.
- Complete shift reports and communicate operational updates to management.
- Assist with inventory checks and supply ordering when required.
- Handle cash management and point-of-sale procedures as assigned.

Qualifications

- Previous supervisory experience in a restaurant, buffet, hospitality, or food service environment preferred.
- Solid leadership and team-building skills.
- Excellent customer service and conflict-resolution abilities.
- Ability to work effectively in a fast-paced environment.
- Knowledge of food safety and sanitation practices.
- Strong communication and organizational skills.
- Ability to stand and walk for extended periods.

Schedule Requirements

- Availability to work afternoons, evenings, weekends, and holidays as required.
- Flexible schedule to support operational needs and peak business periods.
- Leadership and accountability
- Customer-focused mindset
- Problem-solving and decision-making
- Time management and organization
- Ability to multitask under pressure
- Competitive hourly wage based on experience.
- Opportunities for advancement and professional development.

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📌 Supervisor, Full Time (Greater Sudbury)
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