Become a key player at TransUnion as a Senior Collections Analyst in a hybrid work setting. Engage with clients to resolve invoicing challenges and foster meaningful relationships.
As a Senior Collections Analyst, you will utilize over five years of experience to address complex accounts and mentor junior team members. Your role emphasizes customer engagement and critical thinking while ensuring that collection strategies are efficiently executed. Collaboration with internal departments is essential to your success.
Key Responsibilities:
• Facilitate communication to collect outstanding invoices
• Make consistent collection calls and record outcomes
• Investigate and resolve any invoice disputes
• Work closely with the sales team to ensure alignment
• Provide guidance and coaching to newer team members
Requirements:
• 5+ years of experience in collections or AR
• Fluent in English and French for better client communication
• Strong excel skills, experience with PeopleSoft preferred
• Excellent attention to detail and documentation abilities
• Proven capability to navigate multiple priorities
Bring your analytical skills, collection expertise, and mentorship to TransUnion as you enhance customer satisfaction.
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