Enhance customer satisfaction as a Customer Support Consultant in the legal software sector at Dye & Durham. Focus on resolving inquiries and handling requests efficiently.
As the initial contact for customers, you will manage inbound requests and provide support on various platform-related issues. Your role includes accurate documentation and contribution to knowledge resources, ensuring a positive customer experience. Your goal is to contribute to high-quality service through teamwork and continuous training initiatives.
Key Responsibilities:
• Manage high-volume inbound customer support requests
• Provide guidance on troubleshooting and account inquiries
• Document interactions accurately in Zendesk
• Escalate complex issues to the Team Lead promptly
• Assist with order fulfillment and documentation
Requirements:
• Robust customer service and communication skills
• Proficient in troubleshooting and problem-solving
• Experience with Zendesk or similar CRM systems (asset)
• Background in customer support or the legal industry (asset)
• Proficiency in Microsoft Office
Play a key role in customer support and elevate the service experience in legal software.
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📌 Customer Support Consultant in Legal Software (Vancouver)
🏢 Dye & Durham
📍 Vancouver