Elevate your career with Impact Cleaning Services as a Lead Quality and Service Specialist. In this hands-on role, you will ensure service excellence and oversee teams in the field.
This position requires overseeing Cleaning Leads and Supervisors to maintain quality assurance across assigned accounts. You will actively engage in problem-solving, manage client relationships, and ensure service delivery meets high standards. Your leadership will directly impact client satisfaction and operational efficiency.
Key Responsibilities:
• Monitor productivity and service standards regularly
• Conduct site inspections and quality assurance checks
• Lead training sessions for site staff
• Resolve service issues swiftly with stakeholders
• Manage vendor relationships and performance standards
Requirements:
• Experience leading teams in client-facing roles
• Robust problem-solving and coaching skills required
• Ability to analyze data and manage costs effectively
• Agile mindset for adapting to changes
• Excellent interpersonal skills for client relationships
Achieve high inspection scores and client satisfaction while mentoring your team in a quality-driven environment.
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📌 Lead Quality and Service Specialist (Toronto)
🏢 Impact Cleaning Services
📍 Toronto